Refund Policy

Refund Policy

Thank you for shopping with us. We strive to provide our customers with unique, high-quality products, and your satisfaction is our top priority. Please take a moment to carefully review our refund policy before making your purchase.

Return & Refund Policy

We stand behind the quality of our products and offer a 30-day money-back guarantee for your peace of mind.

If you are not satisfied with your purchase, you may request a refund within 30 days of receiving your item. Once we receive the returned product in its original condition and packaging, we will issue the refund promptly.

Please note that all return shipping costs are the responsibility of the customer. If you have any questions or need assistance with your return, our customer support team is here to help.

Defective or Damaged Items
In the unlikely event that you receive a defective or damaged item, please contact our customer support team within 48 hours of delivery. We will review the situation and provide a resolution, which may include a replacement or store credit, at our discretion. To expedite the process, please provide clear photos and a detailed description of the issue when contacting us.

Non-Returnable Items
For health, hygiene, and safety reasons, certain products are non-returnable under any circumstances. This includes, but is not limited to, personal care products, custom-made items, and intimate apparel.

Order Modifications
Once an order is placed, it is immediately processed to ensure timely delivery. Therefore, we are unable to modify or cancel any orders after they have been confirmed.

Shipping Delays
We work with trusted carriers to ensure your package arrives in a timely manner. However, please note that we cannot be held responsible for any delays caused by the shipping provider, customs processing, or other factors beyond our control.

Contact Us
If you have any questions about our products or this policy, please do not hesitate to contact us at info@thundertinkerer.store. Our customer support team is here to assist you with any concerns.

By completing a purchase with us, you agree to the terms of this refund policy.